The most important communication tool or technique that HAI Team Members use is called Active Listening. Simply put, Active Listening is reflecting back to the speaker the facts and feelings they just expressed, which helps the person feel heard. We use this tool whenever we’re speaking with someone who we think is in any upset or is experiencing a problem. Active Listening Training (ALT) is a useful tool for everyone and the one day training may be taken by anyone who has completed Level 2 regardless of interest in becoming a Team Member.

Specific directions to the event site and detailed instructions will be sent upon registration.
 

In Northern California one must complete and pass both the ALT and separate day of Assistants Training (AT) in order to apply to be a HAI Assistant.
 
For those wishing to apply to be a Team Member the steps are explained in a file in the Heartbeat group “Norcal – How to become an Assistant”. The full process to apply is explained in detail in a document found in that group.
 

CANCELLATION POLICY

For a one-day workshop, your payment is due in full at the time you register. You may transfer or cancel up to 24 hours before the event begins with no fees. Starting 24 hours before the event is scheduled to begin, your workshop fee is no longer transferable or refundable.

ADA POLICY

If you need an accommodation to attend a HAI event, contact your local HAI Office at least ten (10) days before the event and inform them of the nature of the disability and your needs. In the case of events held in private homes, additional time may be required.  See our ADA Policy for more information.

​Trained Service Animals as defined by the ADA are always welcome. Service Animals, such as Guide Dogs/Seizure Dogs/Hearing Dogs are trained to perform specific tasks and are working animals, not pets. Pets, Therapy Dogs and Emotional Support Dogs, specifically, are not Service Animals and are not allowed at HAI events.