The skill of active listening is a key skill for all HAI team members. This one day workshop provides training and practical experience in active listening and is a prerequisite for anyone who is interested in joining team.

Clear communication skills are essential to serving effectively on team, and active listening is fundamental of those skills.  It is a feedback process where the listener makes sure they understand the speaker, and that the speaker experiences being truly heard.  Active listening is the most important communication skill a team member brings to the participant as well as fellow team member.

Anyone who has taken Level 2 may attend the Active Listening day.  You don't need to intend to join team.  Many folks attend this day just to learn or bone up on their active listening skills.

Active listening is a skill that can be acquired and developed with practice. However, active listening can be difficult to master and will, therefore, take time and patience to develop.

'Active listening' means, as its name suggests, actively listening. That is fully concentrating on what is being said rather than just passively ‘hearing’ the message of the speaker.

Active listening involves listening with all senses.  As well as giving full attention to the speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening - otherwise the speaker may conclude that what they are talking about is uninteresting to the listener.

Interest can be conveyed to the speaker by using both verbal and non-verbal messages such as maintaining eye contact, nodding your head and smiling, agreeing by saying ‘Yes’ or simply ‘Mmm hmm’ to encourage them to continue.  By providing this 'feedback' the person speaking will usually feel more at ease and therefore communicate more easily, openly and honestly
This workshop will provide the participants with training in active listening. It will also provide multiple opportunities to practice active listening with other participants and to receive feedback from experienced coaches.

CANCELLATION POLICY

You may transfer or cancel up to 24 hours before the event begins with no fees. Starting 24 hours before the event is scheduled to begin, your workshop fee is no longer transferable or refundable.